Refund Policy

Due to the custom, bespoke nature of software development, we operate a no-refund policy once development has commenced. However, we are committed to delivering quality work and resolving issues within the agreed revision scope.

If you cancel your order before our team has begun any development work, you are eligible for a full refund. To request a pre-development cancellation, contact us within 24 hours of payment at support@robocraftfx.in with your order ID.

Once development has commenced, no refunds will be issued. This is because:

• Significant developer time and resources are allocated immediately upon order confirmation
• Custom strategy logic is proprietary work that cannot be “returned”
• We offer a structured revision window to ensure client satisfaction

Each package includes a revision window from the date of first delivery:

• Basic: 7-day revision window
• Pro: 30-day revision window
• Premium: 3-month priority support

Revisions are for fixing bugs or adjusting parameters within the original agreed scope. New features or strategy changes beyond the original brief are treated as new orders.

If the delivered EA does not match the agreed specification (as documented in your strategy brief), we will fix it within the revision window at no additional cost. We take quality seriously and will work with you to resolve any genuine specification mismatch.

Cryptocurrency payments are irreversible by nature. In the exceptional case where a refund is approved (pre-development cancellation), we will issue a refund in USDT/USDC to a wallet address you provide. Refunds for crypto payments may take 1–3 business days to process.

For any refund-related inquiries: support@robocraftfx.in - Please include your Order ID and a description of the issue.